Growth partners to the fitness industry · Since 2014
Black Raccoon is the growth partner behind gyms, health clubs, leisure operators and fitness franchises across the UK. We plug into your team and drive the marketing, sales and retention that move the numbers, and we stay until they move.
✓ Growing fitness businesses since 2014 ✓ Marketing, sales & retention under one roof ✓ Hands-on partners, not report writers
Growing fitness businesses since
Annual revenue growth for one partner
Membership growth in four months
Leads in 4 weeks at £1.28 a lead
Why Black Raccoon
Most fitness operators don't need more theory. They need someone in the trenches who has built and sold memberships, led teams and run clubs, and who will roll their sleeves up beside them.
A growth plan built around your numbers, your market and your team
Done-with-you delivery across marketing, sales and retention
Weekly accountability, clear KPIs and honest conversations
Access to our partner network: suppliers, tech and talent

What we do
Pick one lever or pull them all. Every partnership starts with your goals and ends with measurable growth.
Growth audits, strategy and a clear 90-day plan, then we stay in the room to make it happen.
Campaigns and offers that turn local interest into booked tours and joins.
Coaching, scripts and accountability that turn enquiries into members.
Onboarding journeys and engagement systems that keep members longer.
Presale campaigns and launch plans so you open with a full member base.
Franchise-ready systems and franchisee support to scale your brand.
FitLeads by Black Raccoon
Our done-for-you digital marketing service: Meta and Google ads, social content and automated follow-up in one joined-up system.
Meta & Google campaigns created and managed for you
Organic social content, Reels and Stories
Instant email, SMS & WhatsApp follow-up
One system for every prospect, with live reporting
How we work
A simple, proven rhythm that turns ambition into members, revenue and momentum.
A deep-dive Growth Review of your marketing, sales, retention, pricing and team to find the gaps costing you members.
A focused 90-day growth plan with clear targets, owners and the quick wins that fund the bigger moves.
We deliver alongside you: campaigns, training, systems and coaching, with weekly accountability.
We measure, refine and double down on what works, so growth becomes repeatable, not lucky.
Who we work with
Compete with the budget chains on experience, community and results.
Drive yield, secondary spend and retention across bigger facilities.
Fill classes, grow memberships and build a premium brand.
Systems, playbooks and franchisee support that scale.
Turn the hotel gym into a profitable local membership business.
Presales and launch plans that open with a full member base.
Proof, not promises
For one partner gym we rebuilt the offer and the ads, tightened the follow-up and coached the team to convert. That is what happens when marketing and sales are planned together.

Trusted by operators across the UK & Europe


















Partner stories
His expertise in the fitness industry is evident through his targeted approach to identifying and addressing our specific challenges. With his help, we've achieved a stronger market presence and a more robust business model.
Director, Ignite Fitness
Working with Ryan was one of the best things for my business. Hitting a brick wall, Ryan immediately identified where we can change things to see improvements. By implementing fresh, new ideas from Ryan we started to see traction.
HubFiit
Ryan has supported quite a few of our commercial customers to a very high level. The feedback I have from our customers is that Ryan listens, creates goals linked to their business strategy that deliver results, and above all is very personable.
UK Country Manager, iFIT – Freemotion Fitness
Free growth guides

How to reach the 85% of people who have never joined a gym.

Why the first 90 days decide retention, and what to do about it.

Plan, staff and convert your biggest month of the year.

Mastering sales in the fitness industry: the free book by Ryan Charlesworth.
The Inside Track podcast
Operators, founders and suppliers share what's really working in fitness right now. Plus our live Education Series webinars on sales, marketing, retention, operations and leadership.

From the blog

I’m an advocate for capitalism. It’s far from perfect, but it has created extraordinary opportunities for people from almost every background to build businesses, create wealth, employ others and forge their own path.
I enjoy owning a business alongside my business partner, Russell Valler, and through Black Raccoon Consulting we work every day with entrepreneurs who share that ambition. We know what it means to invest your money, time and reputation in something you believe in, and we understand the drive to compete and win.
Competition isn’t a bad thing. It drives innovation, challenges complacency, raises standards and, when it works, creates better products for customers. But something has always puzzled me about how we compete in fitness.
What happens when our determination to beat each other stops the industry itself from growing?
The 2025 State of the UK Fitness Industry Report puts the UK at around 11.3 million members, £6.5 billion in revenue and a penetration rate of 16.6%. Impressive numbers. But look at it another way: if around 17% of people belong to a gym, more than 80% don’t.
That’s a huge population who either aren’t interested in what we offer, don’t think gyms are relevant to them, tried and left, or simply haven’t been persuaded yet. Despite that, much of our marketing energy goes on fighting over people who already exercise.
We open a gym and immediately look at the membership down the road. We target competitors’ followers on Facebook and Instagram, advertise outside their doors and discount to make people switch. I’ve seen budget clubs park advertising vans outside independents and campaigns that boil down to “leave them and join us.”
For an individual business, I understand the logic. Persuading someone already spending £40 a month to spend it with you is easier than converting someone who’s never considered a gym. But collectively, where does that take us? We’re fighting over slices of the same small pie instead of asking how to make the pie bigger.
I’m not saying gyms should stop competing. If another club delivers a better service or experience, everyone around them should raise their game. The mistake is assuming competition and collaboration can’t coexist.
There’s an established concept called coopetition: businesses compete in some areas and deliberately collaborate in others because it creates more value for everyone. Sony and Samsung collaborated on LCD technology while fighting hard in consumer electronics. Car makers have shared technology development while competing in the showroom. They didn’t stop caring about market share. They recognised some challenges are better solved together.
Collaborating to grow a market doesn’t mean you stop competing for your share of it.
Farmers are competitors too, yet agricultural cooperatives have existed in Britain for generations. They pool purchasing power, market produce collectively, share infrastructure and negotiate from a stronger position.
Fram Farmers started in 1960 when a small group of farmers pooled their purchasing. Today it supports more than 1,400 farming businesses. And agriculture deals with genuinely finite resources: limited land, limited harvest.
Fitness doesn’t have that problem. We have tens of millions of potential customers who aren’t members anywhere, yet we often behave as if the only way to grow is to take a member from the club three miles away.
Picture five gyms in one town: an independent strength gym, a budget gym, a full-service health club, a functional fitness box and a boutique studio. Today each spends thousands saying slightly different versions of the same thing: no joining fee, first month free, six weeks for £49, better kit, cheaper prices, more classes.
Now imagine that for one month a year they put their individual offers aside and promote one shared message: Let’s Get Our Town Moving.
They run a community fitness weekend where every facility opens its doors. The strength gym introduces beginners to resistance training, the studio offers Pilates, the leisure centre promotes swimming, the functional box runs beginner sessions and the health club offers health checks. Their differences become an advantage, because someone who hates the idea of a traditional gym might discover something they love.
The message is no longer “our gym is better than theirs”. It’s “being more active could improve your life, and there’s an option here that works for you.” And it’s aimed at people outside our market, not just those already in it.
The 2025 figures use a UK population of around 67.9 million. If the sector lifted penetration by five percentage points, from roughly 17% to 22%, that’s about 3.4 million extra members.
At just £25 a month, that’s around £85 million in extra membership revenue every month, or more than £1 billion a year, before PT, small-group training, specialist programmes, food and drink and retail.
I’m not saying every gym should abandon acquisition campaigns. I’m saying the market available to us is vastly bigger than the one we spend so much time fighting over. There’s an enormous harvest out there. Perhaps we could spend a bit less time taking crops from the farm next door and a bit more cultivating land nobody’s using.
It doesn’t need complicated agreements or sharing sensitive commercial data. Local operators can work together and still compete hard:
The principle is simple: collaborate where it grows the market, then compete on who delivers the best experience once people are in it.
Some will say this is naive. Maybe human nature makes it hard. We’re wired to protect resources and be suspicious of anyone after the same thing. That made sense when survival depended on scarce food and territory. But we’re not fighting over the last watering hole, and fitness isn’t short of potential customers.
Maybe the gym down the road isn’t our biggest competitor. Our real competitors are inactivity, low confidence, poor understanding of exercise, bad past experiences and the belief that gyms are for people who are already fit. Our competitor is the person at home thinking, “A gym isn’t for someone like me.” Those problems affect every operator, whether membership is £20 or £120 a month.
Some businesses are already showing what happens when you look beyond the traditional gym customer. Studio35, for example, has built a proposition for people who often don’t identify with conventional gyms. That’s genuine category growth: a new customer, not one moved from one provider to another.
Successful industries know there are two battles going on at once: individual businesses compete for share, and the whole industry needs people to want the category in the first place.
Fitness has an extraordinary proposition. We help people become stronger, healthier and more confident. We reduce isolation, build communities, help people stay independent as they age and improve physical and mental wellbeing. Yet we often reduce all that to “No joining fee this weekend.”
I’m not calling for the end of competition. I want ambitious operators to compete, innovate and build brilliant businesses. Black Raccoon exists to help businesses grow and become more profitable. But if 83% of the population sits outside our market, our biggest opportunity can’t just be persuading someone to cancel at Gym A and join Gym B. We need to understand why millions haven’t joined either, and some of those barriers are too big for any one operator to tackle alone.
Compete for market share, absolutely. But collaborate to grow the market itself. Sometimes the smartest way to get a bigger slice isn’t to take someone else’s. It’s to work together to bake a much bigger pie.
Want help putting this into practice in your gym? Black Raccoon Consulting are gym and fitness business consultants with over 25 years’ industry experience in sales, marketing, member retention and operations. Book your free 45-minute business call or explore our services.
Ryan Charlesworth, Founder, Black Raccoon Consulting
FAQ
We work inside your business, not from the sidelines: diagnosing what is holding growth back, building a focused plan, and delivering it with you across marketing, sales, retention and leadership, with clear KPIs and weekly accountability.
Independent gyms, health clubs, leisure trusts, boutique and PT studios, hotel leisure clubs, fitness franchises and new site launches.
Many partners see early wins within the first 30 to 60 days from sales process fixes, lead follow-up and quick-win campaigns. Bigger shifts in retention and revenue build over 90 days and beyond.
Both. We build campaigns, write scripts, train teams, set up CRM journeys and join your meetings.
Yes. We are based in Silsden, West Yorkshire and partner with fitness businesses across the UK.
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Growth partners to gyms, health clubs, leisure operators and fitness franchises since 2014. We plug into your business and drive members, revenue and retention.
07929 369658
[email protected]
Silsden, West Yorkshire, UK
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